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These terms govern your use of our store and cover orders, payments, delivery, and returns.
You accept these terms when you place an order with us.
Use of the Store
You agree to provide accurate account and delivery information.
You agree not to misuse the site or interfere with its operation.
Products
We list clear details for every item.
Colours and textures can vary slightly due to natural leather.
Stock levels update regularly, but availability can change.
Orders
You receive an order confirmation by email after checkout.
We can cancel an order if payment cannot be verified or if a product becomes unavailable.
You receive a refund if an order is cancelled.
Pricing
All prices show in GBP.
Prices can change at any time.
Your order price stays fixed once confirmed.
Payments
Payments process through secure third party providers.
We do not store full card details.
Delivery
Delivery times can vary by location.
Delays can occur during busy periods or due to courier issues.
You receive tracking information where available.
Returns
You can request a return if the item is unused and in original condition, based on UK consumer rules.
You must contact us before sending any item back.
Custom or personalised items may not qualify for return unless faulty.
Faulty Items
If an item arrives damaged or faulty, contact us with clear details.
We will review and offer a replacement or refund where appropriate.
Liability
We are not responsible for losses caused by delivery delays, misuse of products, or issues outside our control.
Privacy
We handle your data according to our privacy policy.
You can contact us if you have any concerns.
Changes to Terms
We can update these terms at any time.
Updates apply from the moment they appear on our site.
Contact
Email
florizinternational@gmail.com
