FAQs

Find answers to common questions about our leather products and services.

1. How do I place an order?

• Browse our products, select options, add to cart, and complete checkout with your payment details.

2. Can I personalise my item?

• Yes, we offer embossing or monogramming on eligible products. Enter your text at checkout or contact us for details.

3. What payment methods do you accept?

• We accept major credit/debit cards, PayPal, and other secure online payment options.

4. How long does delivery take?

• Standard UK delivery: 3–5 working days

• Express UK delivery: 1–2 working days

• International delivery: 5–10 working days

5. How can I track my order?

• You receive tracking details by email once your order is dispatched.

6. Can I return an item?

• Yes, unused items in original condition can be returned within 14 days. Custom items are excluded unless faulty.

7. What should I do if my item is damaged?

• Contact florizinternational@gmail.com immediately with photos. We will offer a replacement or refund.

8. How do I care for my leather products?

• Keep leather away from water and direct sunlight, clean with a soft cloth, and use leather conditioner when needed.

9. Do you ship internationally?

• Yes, international delivery times vary by location, typically 5–10 working days.

Contact
Email: florizinternational@gmail.com