Shipping Info
At FlorizInternational, we strive to ensure your shopping experience is as smooth and convenient as possible.
1. Processing Time
Once you place an order with us, we aim to process it as quickly as possible. Most orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed the next business day.
2. Shipping Locations
We currently ship worldwide and are working on expanding our shipping options to more countries in the future.
3. Shipping Methods and Delivery Times
We offer different shipping methods to suit your needs.
Please Note: Delivery times are estimates and may vary depending on factors such as location, customs processing, or unexpected delays from the courier.
4. Shipping Costs
Shipping costs depend on the shipping method you choose and the location of your delivery. You will be provided with the total shipping cost during checkout before you finalize your order.
Free Shipping Offers
From time to time, we offer free standard shipping promotions. Please check our homepage or sign up for our newsletter for information on any ongoing offers.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor the status of your package. You can track your order through the carrier’s website using the tracking number provided.
6. Customs and Import Duties
- Customs Duties and Taxes: Depending on your location, your order may be subject to additional customs duties, taxes, or fees upon delivery. These charges are the responsibility of the customer and are not covered by FlorizInternational.
- Customs Processing: Customs processing may cause delays beyond our original delivery estimates. Unfortunately, we have no control over customs policies or delays.
7. Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for delays or issues caused by incorrect address details. If you realize there is an error with your shipping address after placing your order, please contact us immediately at [insert email or phone number] to update your information.
8. Lost or Damaged Packages
While we take great care in ensuring your package is delivered safely, issues such as lost or damaged items can occasionally occur. If your package is lost or damaged:
- Lost Packages: If your tracking information shows that your package has been lost in transit, please contact us immediately. We will assist you in working with the carrier to resolve the issue.
- Damaged Packages: If your item arrives damaged, please contact us within 7 days of delivery. Provide your order number and photos of the damaged product and packaging. We will either offer a replacement or a refund depending on your preference.
9. Returns and Exchanges
For more information on how to return or exchange items, please refer to our [Returns & Refunds Policy] page.
10. Contact Us
If you have any questions about shipping, delivery times, or need assistance tracking your order, please feel free to contact us at:
FlorizInternational
Email: [[email protected]]
Thank you for choosing FlorizInternational! We look forward to delivering your order promptly and efficiently.