Thank you for shopping with FlorizInternational! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and returns policy below:

1. Eligibility for Returns

We accept returns on leather products within 30 days of receiving your order. To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be in the original packaging, with all labels and tags still attached.

Please note that custom or personalized items, as well as final sale products, are non-returnable.

2. How to Return an Item

To initiate a return:

  • Contact us at [insert email or phone number] within 30 days of receiving your order.
  • Provide your order number and the reason for your return.
  • Once your return request is approved, we will provide you with a return shipping label (for US and UK customers).

Please ensure that the product is securely packaged when returning it to prevent damage during transit.

3. Refund Process

Once your returned item is received and inspected, we will notify you via email. If your return is approved:

  • A full refund will be issued to your original payment method, minus any shipping fees.
  • Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.

4. Exchanges

If you wish to exchange an item for a different size or color, we recommend returning the original product and placing a new order on our website.

5. Defective or Damaged Items

If your item arrives damaged or defective:

  • Please contact us immediately at [insert email or phone number] with your order number and photos of the damaged item.
  • We will cover the return shipping cost and issue a full refund or send a replacement item as per your preference.

6. Shipping Costs

  • Return shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  • Original shipping: Original shipping charges are non-refundable, except in cases where the product is defective or incorrectly shipped.

7. International Returns (for UK and US customers)

For customers in the US and UK, please be aware that return shipping costs are the responsibility of the customer unless the item is defective. We recommend using a traceable shipping service or purchasing shipping insurance for your return.

For any further questions or concerns, please don’t hesitate to contact us. Your satisfaction is our priority!

Thank you for choosing FlorizInternational.