Welcome to the FlorizInternational FAQs page! Below, you’ll find answers to some of the most common questions we receive. If you can’t find the information you’re looking for, feel free to contact us for further assistance.

1. What types of leather products do you offer?

At FlorizInternational, we specialize in high-quality leather products such as:

  • Leather bags and wallets
  • Leather belts
  • Leather shoes
  • Leather accessories (e.g., keychains, phone cases, etc.) We offer products for both men and women, designed for style and durability.

2. Do you offer international shipping?

Yes! We currently ship to the United States and the United Kingdom. We are working on expanding to additional countries soon. Shipping times and fees will vary based on the delivery location and shipping method selected at checkout.

3. How long will it take to receive my order?

  • For US customers: Standard shipping typically takes 5-7 business days, while expedited options can arrive within 2-3 business days.
  • For UK customers: Standard shipping typically takes 5-7 business days, with expedited options arriving in 2-3 business days. Processing times may vary slightly depending on demand, but we aim to process orders within 1-2 business days.

4. How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track the status of your shipment directly through the courier’s website.

5. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit/Debit cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Other secure payment gateways (as available)

6. Do you offer gift cards?

At this time, we do not offer gift cards, but it’s something we are considering for the future. Please stay tuned for updates.

7. Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible at [insert email or phone number]. If your order has already been shipped, we will not be able to make changes, but you can return the item once it arrives.

8. How do I return an item?

We want you to be fully satisfied with your purchase. If you need to return an item, please refer to our [Returns & Refunds Policy] for detailed instructions. You can return items within 30 days of receiving your order, provided they are unused, in their original condition, and in the original packaging.

9. Do you offer exchanges?

Yes, we offer exchanges for items in new and unused condition. If you would like to exchange an item for a different size or color, we recommend returning the original item and placing a new order. For more details, please refer to our [Returns & Refunds Policy] page.

10. Are your leather products made sustainably?

We are committed to sourcing high-quality leather and ensuring ethical production practices. While leather is a natural material, we take great care to ensure that our products are made with respect for both people and the environment. If you have any specific questions about our sourcing practices, feel free to reach out to us directly.

11. What should I do if my product is damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will resolve the issue by offering a full refund or sending you a replacement, depending on your preference. Please provide photos of the damaged item along with your order number when reaching out to us.

12. How do I care for my leather products?

To keep your leather products in the best condition:

  • Avoid exposing them to excessive moisture or direct sunlight for long periods.
  • Use a soft cloth to clean the leather regularly.
  • Store leather items in a cool, dry place to avoid damage from heat or humidity.
  • Consider using a leather conditioner or protector to maintain the texture and appearance of your product over time.

13. Do you offer wholesale or bulk orders?

Yes, we do offer wholesale or bulk purchase options for businesses or retailers. For more details on pricing, availability, and minimum order quantities, please contact us at [insert email address].

14. How can I contact customer support?

If you have any further questions, concerns, or need assistance, please feel free to contact our customer support team at:

Thank you for choosing FlorizInternational. We’re here to provide you with high-quality leather products and exceptional customer service. If you have any other questions, don’t hesitate to reach out!